AGUSTIN, M. Rancangan Penerapan Lean Service Di Departemen Service Control Guna Meningkatkan Pelayanan Terhadap Pelanggan Internal Di Gedung Kantor Pusat Pt Xyz Tbk. KILAT, [S. l.], v. 5, n. 2, p. 129–135, 2019. DOI: 10.33322/kilat.v5i2.691. Disponível em: https://jurnal.itpln.ac.id/kilat/article/view/691. Acesso em: 6 may. 2024.