RAMDHANI, A. I. ANALISA DAN PERANCANGAN ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) DALAM MENINGKATKAN LOYALITAS PELANGGAN PADA PT. PENTA ARTHA IMPRESSI. KILAT, [S. l.], v. 4, n. 2, p. 203–212, 2019. DOI: 10.33322/kilat.v4i2.439. Disponível em: https://jurnal.itpln.ac.id/kilat/article/view/439. Acesso em: 3 may. 2024.