Analisis Tingkat Kepuasan Pengguna Sistem Pengadaan Secara Elektronik (SPSE) V4.5 Pada Proyek Konstruksi Di Provinsi Banten
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Abstract
Along with the advancement of time, information systems and technology have increasingly developed and become essential in societal activities in the digital era. Government Goods/Services Procurement is conducted electronically using the Electronic Procurement System (SPSE) Version 4.5. This study aims to assess user satisfaction and user importance levels, as well as to identify factors that need improvement in SPSE V4.5 related to the implementation of electronic goods/services procurement. The research employs a descriptive method with a quantitative approach and purposive sampling of 30 respondents, including Commitment Making Officers (PPK), Procurement Working Groups (Pokja Pemilihan), and Service Providers. Data collection was conducted via questionnaires. Data analysis used the Importance Performance Analysis (IPA) method within the PIECES Framework, consisting of six attributes: Performance, Information, Economy, Control, Efficiency, and Service. The results show that the Performance variable scored the highest average satisfaction level (4.25) and highest average importance level (4.49) based on the PIECES system evaluation. Cartesian diagram analysis revealed factors in Quadrant I (Top Priority) that require improvement, such as system stability during simultaneous use, timely information produced by the system, reduced costs compared to conventional methods, the system easing costs and time for users, affordable access costs, adequate system security, and user satisfaction with the information provided by the system.
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